Privacy Policy

PassWith Driving School Ltd is the organisation responsible for the processing of personal information described in this Privacy Policy.

If you have any questions about how we use your personal information, please contact us using the details above.

Depending on how you interact with PassWith, we may collect information including:

• Your name
• Telephone number
• Email address
• Postcode or general location
• Date of birth or age where relevant to providing our services
• Driving experience
• Lesson requirements and availability
• Lesson bookings and attendance
• Driving lesson progress and records
• Theory-test information
• Practical driving-test information and test date
• Payment and transaction information
• Communications between you and PassWith
• Information provided through our website enquiry or booking forms
• Marketing preferences
• Information you voluntarily provide to help us provide suitable driving tuition

We only seek information that is reasonably relevant to providing our services and operating our business.

A pupil may choose to tell us about circumstances or additional learning needs that could help us provide appropriate tuition.

This information may include information relating to disabilities, learning differences or other circumstances where the pupil considers it relevant to their driving lessons.

Please only provide information that you consider necessary for us to provide suitable support.

Where information falls within the definition of special-category personal data under UK GDPR, we will handle it in accordance with applicable data-protection law and only process it where we have an appropriate lawful basis and, where required, an appropriate additional condition for processing.

We may use personal information to:

• Respond to enquiries
• Arrange and manage driving lessons
• Allocate or communicate with instructors
• Manage bookings and lesson availability
• Record lesson progress
• Communicate with pupils
• Manage payments and lesson credit
• Provide driving tuition
• Prepare pupils for theory and practical tests
• Provide customer service
• Deal with complaints and disputes
• Maintain appropriate business records
• Meet legal and regulatory obligations
• Protect the safety and legitimate interests of pupils, instructors and PassWith
• Improve our services and customer experience
• Send marketing communications where legally permitted

We will not use your information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Depending on the circumstances, we may process personal information because:

Contract

Processing is necessary to provide driving lessons or other services you have requested or to take steps at your request before entering into a contract.

Legal obligation

Processing is necessary for us to comply with a legal or regulatory requirement.

Legitimate interests

Processing may be necessary for the legitimate operation, administration and protection of PassWith, provided that those interests are not overridden by your rights and interests.

Consent

Where required, we may ask for your consent before processing personal information for a particular purpose, such as certain forms of marketing.

Where processing is based on consent, you can withdraw that consent at any time.

PassWith may use third-party services and software to help operate the driving school.

This may include systems used for:

• Lesson bookings
• Lesson management
• Pupil progress
• Communication
• Payment administration
• Customer support
• Website operation

Where PassWith uses Drive Day or another lesson-management provider, relevant pupil information may be processed through that service to provide the relevant functionality.

Those providers may process personal information under their own terms and privacy policies.

Where appropriate, you should also review the privacy information provided by the relevant third-party service.

We do not claim responsibility for the independent processing activities of third-party providers acting as separate organisations.

If you contact PassWith through our website, we may collect the information you submit, such as your name, telephone number, email address, postcode and details of your enquiry.

We use this information to respond to your enquiry and, where appropriate, arrange the services you have requested.

Please do not submit unnecessary sensitive or confidential information through a website enquiry form.

Where you make a payment to PassWith, we may process information necessary to identify the payment, maintain our financial records and provide the service you have purchased.

Where payments are processed through a third-party payment provider, that provider may independently process your payment information in accordance with its own privacy policy and applicable legal requirements.

We do not need or ask customers to provide their full payment-card details to PassWith through ordinary website enquiries.

We may contact you by telephone, email, text message, messaging services or through relevant lesson-management systems where necessary to provide our services.

This may include:

• Lesson reminders
• Booking information
• Changes to lessons
• Payment information
• Test-related communication
• Customer-service messages
• Responses to enquiries
• Important information about our services

We may also send marketing communications where legally permitted.

You can ask us to stop receiving marketing communications at any time.

We may use personal information to provide information about PassWith services, offers or promotions where this is permitted by law.

Where consent is required, we will seek appropriate consent.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where one is provided.

Opting out of marketing will not affect essential communications relating to lessons, bookings, payments, safety or services you have requested.

Our website may use cookies or similar technologies.

Some cookies may be necessary for the website to operate correctly. Other technologies may be used for functions such as website analytics, performance or marketing where applicable.

The cookies and technologies actually used may change as the website develops.

Where required by law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

We may share relevant personal information where reasonably necessary with:

• Your PassWith instructor
• Other PassWith staff or authorised personnel
• Lesson-management providers
• Payment providers
• Website and technology providers
• Professional advisers
• Accountants or other business-service providers
• Regulators or government authorities where required
• Emergency services or appropriate authorities where necessary to protect someone from serious harm

We will only share information where there is a lawful reason to do so and only the information reasonably necessary for the relevant purpose.

We do not sell your personal information.

Some third-party technology or service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take the steps required by applicable data-protection law to ensure that an appropriate level of protection is provided.

We will not make unsupported claims about where a particular provider stores information. The location and processing arrangements of third-party services may be subject to change.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period can depend on:

• The type of information
• Why we collected it
• Whether you remain a customer
• Legal and accounting requirements
• Regulatory requirements
• Complaints or disputes
• Our legitimate business needs

Some information may need to be retained for longer where required by law or where necessary to establish, exercise or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take the appropriate steps required by law.

Depending on the circumstances, you may have rights under UK data-protection law, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase personal information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain processing
• Request the transfer of certain information to you or another organisation
• Withdraw consent where processing is based on consent
• Object to direct marketing

These rights are not absolute and certain legal exemptions or conditions may apply.

If you wish to exercise a right, contact us using:

support@passwith-drivingschool.com

We may need to verify your identity before responding to a request.

PassWith provides driving lessons to learners who may be under 18.

We take appropriate care when handling information relating to young people and only collect and use information that is reasonably necessary for providing our services, managing lessons, communicating appropriately and meeting our legal obligations.

Parents or guardians may sometimes provide information on behalf of a young person.

Where appropriate, we will explain how personal information will be used to the pupil as well as to any parent or guardian involved in the booking.

We may sometimes wish to use customer testimonials, photographs or videos for promotional purposes.

We will seek appropriate permission or consent where required before publishing identifiable customer content.

We will not assume that permission to provide a testimonial or participate in a lesson automatically gives us permission to use a pupil's photograph or video for marketing.

You can contact us if you have questions about the use of your information or media.

If you have a concern about how PassWith has handled your personal information, please contact us first:

You can also view our Complaints Procedure on the PassWith website.

You have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Information about the ICO and how to make a complaint is available through the ICO's official website.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be published on our website.

Last updated: 28 September 2026

If you have any questions about this Privacy Policy or how PassWith handles your personal information, please contact: