Complaints Procedure
PassWith Driving School is committed to providing a high standard of service. If you are unhappy with any aspect of your experience, we want to know so we can put it right. This page explains how to make a complaint and what to expect.
1. Tell us about your concern
Contact us by email at support@passwith-drivingschool.com or by phone on 0113 403 8903. Please include your name, contact details, and a brief description of your concern. We take every complaint seriously.
2. We acknowledge your complaint
We will acknowledge your complaint within 2 working days. A member of our team will review the details and begin looking into the matter.
3. We investigate and respond
We aim to provide a full response within 10 working days. If we need more time to investigate, we will let you know and keep you updated on progress.
4. Resolution
We will work with you to resolve the complaint fairly. If you are not satisfied with our response, we will explain what further steps are available to you.
Get in touch
To make a complaint, please contact us using any of the methods below. Please provide your name, contact details, and a description of your concern.
Further steps
If we are unable to resolve your complaint to your satisfaction, you may be entitled to seek alternative dispute resolution. We will provide details of any relevant external bodies in our final response.
For lesson-related matters, your instructor is usually the first point of contact. If you would prefer to speak to someone else, please contact us directly using the details above.